How Your Order Ships
Knotty Restraints works with a network of authorized adult product distributors across the United States. When you place an order, we route each item to the distributor holding that stock and it ships directly from their warehouse to you. This keeps our catalog wide and our prices honest, and it means your order reaches you without sitting in a middleman's warehouse first.
It also means one practical thing you should know up front: if your order contains items held by different distributors, it will arrive in more than one package, on more than one day, with more than one tracking number. Nothing has gone wrong. You will receive tracking for each shipment as it leaves the warehouse.
Processing Times
Orders placed before 1:00 PM Pacific on a business day are typically submitted to our distributors the same day. Orders placed after that, or on weekends and federal holidays, are submitted the next business day.
Most items ship within one to three business days of order submission. Some products, particularly leather goods, custom sizing, and specialty hardware, take longer. If any item in your order will take more than five business days to ship, we will email you with a revised estimate and give you the option to cancel that item for a full refund.
If we cannot ship an item within thirty days of your order and we have not heard back from you about a delay notice, we will cancel that item and refund it automatically.
Shipping Methods and Delivery Estimates
We offer standard and expedited ground service within the United States through UPS, and USPS. The carrier is selected by the fulfilling distributor based on your address and the size of the package.
Delivery estimates are estimates. They are provided by the carrier and we do not control them. Weather, carrier volume, and address issues all affect transit time, and none of those are within our reach once a package is scanned in. We commit to shipping your order in the window described above. We cannot commit to a delivery date.
Expedited shipping upgrades the transit time only. It does not shorten processing time.
Discreet Packaging
Everything we ship arrives in a plain corrugated box or padded mailer. There is no product imagery, no branding, and nothing on the exterior that describes what is inside. The return address uses a neutral shipper name rather than "Knotty Restraints." Customs forms on international shipments use generic product descriptions consistent with applicable law.
Your billing descriptor is also neutral. See our Secure Payment page for details.
Some products require an adult signature at delivery due to carrier policy. If your order includes one, we will tell you at checkout. Someone eighteen or older will need to be present to sign.
Address Accuracy
You are responsible for the accuracy of the address you enter. Our distributors ship to the address on the order and they do not verify it against anything else.
Some carriers cannot deliver to PO boxes. If your order includes an item that ships via a carrier that requires a street address, we will contact you before shipping.
If a package is returned to the warehouse as undeliverable because of an incorrect or incomplete address, we will refund the item cost less the original shipping charge, or reship at your expense. If a package is refused at the door, the same applies.
International Orders
We do not currently ship outside the United States. Adult products are restricted or prohibited outright in a number of jurisdictions, and it is your responsibility to know the law where you live before you order.
Lost, Damaged, and Missing Shipments
If tracking shows delivered and you do not have the package, contact us within seven days. We will open a carrier trace. Carrier traces take up to ten business days and we cannot resolve anything until the carrier reports back.
If your package arrives damaged, photograph the outer box and the contents before you unpack anything further, and contact us within seventy-two hours of delivery. We cannot file a carrier claim without those photos.
If an item is missing from a package that otherwise arrived intact, contact us within seven days of delivery.
Contact us at ew.feet@knottyrestraints.com for anything in this section.