Payment Processing

Payment on knottyrestraints.com is processed by a PCI DSS compliant payment gateway specializing in secure card processing.

Your card details are transmitted directly to the processor over an encrypted connection. They are never stored on our servers, and our staff never sees your full card number. What we retain is the last four digits and the card type, which is what we need to identify a transaction if you contact us about an order.

Encryption

Every page on this site is served over TLS encryption, which is what the padlock in your browser's address bar indicates. That encryption covers your account credentials, your address, your order details, and your payment information in transit.

Accepted Payment Methods

We accept major credit and debit cards. Available methods are displayed at checkout. If a method you expect is not shown, it is not currently available for your order.

Your Billing Descriptor

The charge on your statement will appear under a neutral descriptor rather than "Knotty Restraints." The exact descriptor is displayed on your order confirmation page and in your confirmation email. Save it. If you cannot identify a charge later, that email will tell you what it was.

If you see a charge you do not recognize and cannot locate the confirmation email, contact us at ew.feet@knottyrestraints.com before contacting your bank. We will identify it for you immediately.

Authorization and Capture

When you place an order we obtain an authorization on your card. Depending on your bank, this may briefly appear as a pending charge. Funds are captured when your order ships.

If part of your order ships separately from a different distributor warehouse, you may see more than one capture against the same authorization. The total will not exceed your order total.

If an authorization fails, the order will not be submitted. This is usually an address verification mismatch. Confirm that the billing address you entered matches the address on file with your card issuer exactly.

Fraud Screening

Orders are screened automatically for indicators of fraud. Legitimate orders occasionally get flagged. If yours is, we will email you and may ask for verification before we ship. We do this to protect cardholders, and we would rather delay an order by a day than let someone else spend your money.

Sales Tax

Applicable sales tax is calculated at checkout based on your shipping address and current state and local rates.

Refunds

Approved refunds are issued to the original payment method. Once we process a refund, it is out of our hands and the timing belongs to your card issuer, which is typically five to ten business days. We cannot refund to a different card or to a different person's card.

Refund eligibility is covered under Section 7 of our Terms and Conditions of Use.

If Something Goes Wrong

Contact us at ew.feet@knottyrestraints.com before filing a chargeback. Chargebacks are slow, they cost us, and they do not get your problem solved faster than we will. We answer email.