Last updated: 2026-09-15
Straight answers about ordering from Knotty Restraints. If something here does not cover your situation, email ew.feet@knottyrestraints.com.
Do you ship discreetly?
Yes. Everything ships in plain packaging with no product imagery and nothing on the outside that describes what is inside. The return address uses a neutral shipper name, not “Knotty Restraints.” Full detail is on our Delivery page.
Will “Knotty Restraints” show on my card statement?
No. Your statement shows KR Accessories (confirmed with our processor). Legally you are billed by Humbler and Harness DBA Knotty Restraints. The exact text also appears on your order confirmation.
Why did my order arrive in more than one package?
We fulfill through authorized distributors. If items ship from more than one warehouse, you get more than one package and more than one tracking number. That is normal, not a mistake.
How long does shipping usually take?
Orders placed before 1:00 PM Pacific on a business day are typically submitted the same day. Most items ship within one to three business days after that. Some leather, custom, or specialty items take longer. Delivery dates after handoff belong to the carrier. See Delivery for the full windows.
Do you ship outside the United States?
Not currently. We ship within the United States only.
Can I change or cancel an order after I place it?
Email us as soon as you can at ew.feet@knottyrestraints.com. If it has not been submitted to a distributor yet, we can usually cancel or adjust. Once it has shipped, we cannot pull it back.
What’s your return policy?
Unopened items in original factory-sealed packaging may be returned within 14 days of delivery for a refund of the item price (original shipping is not refunded; return shipping is yours unless we erred). You need a return authorization first. Defective or transit-damaged items are covered—contact us within 72 hours with photos. Full rules are in Section 7 of our Terms.
Why can’t some items be returned once opened?
Products that contact the body are not returnable once opened. That is a health and safety rule across adult retail, not a preference. It covers insertables, body-worn harnesses, gags, hoods, lubricants, and anything with a broken factory seal.
What if my package is damaged, missing, or marked delivered but I don’t have it?
Contact us promptly: damaged within 72 hours (photos of the outer box and contents), missing items or “delivered but missing” within seven days. We open a carrier trace when needed. Details are on the Delivery page.
Are products authentic / where do you source from?
We source only through authorized adult-product distributors. We do not sell counterfeits or gray-market goods. Manufacturer warranties on powered devices and hardware run from the manufacturer; we will help you open a claim.
Do you keep inventory in your own warehouse?
Not yet. Orders route to the distributor holding the stock and ship from their warehouse to you. That keeps the catalog broad. The long-term goal is our own warehouse and, eventually, our own gear line.
Is the site 18+ only?
Yes. You must be at least 18, or the age of majority where you live if that is higher, to use this site or place an order.
How do I contact you?
Email ew.feet@knottyrestraints.com, or use the Contact form. Phone: (213) 679-2602. A real person reads the mail.
Do you offer tracking?
Yes. You receive tracking for each shipment as it leaves the warehouse. Multi-item orders may have more than one tracking number.
What payment methods do you accept?
Major credit and debit cards at checkout, processed through a PCI-compliant gateway. Card details are not stored on our servers. See Secure Payment. We do not use PayPal.